This last week has been a little stressful. In part due to having so much to sort out from moving here but also from dealing with incompetent people. I’ve ordered the HDTV I wanted from Amazon (they were cheaper than everyone else) and took the free 5 days shipping. The courier chosen to deliver this expensive electronic item was Eagle, yeah I’d not heard of them either. So on day 7 (of a 5 day delivery) the item shows are expecting to be delivered that day. I wait in, nothing, so I call them. This is where the fun starts….”oh, sorry someone was supposed to call you to arrange an appointment, how about between 10 and 2 tomorrow”. Well okay, one day, who cares.
So on Thursday I wait at home for the TV. About 11:30 I get a call from Eagle. “We wanted to let you know not to wait in today as we are unable to deliver the item”. What? erm, 2 days running! So naturally I ask why this is the case. “We can’t find the TV”. “TV, how did u know it was a TV?”. From here things only got worse, Eagle lost it, Amazon weren’t informed, Eagle said they found it, Amazon told me to call Eagle, Eagle had lost it still. After about 2 hours on the phone Eagle admitted to Amazon that they had lost it and a new TV is being sent to me.
I hope the guy who has my TV is enjoying the full 1080p picture. aaggh!
So the woman from Eagle helpfully declares on the phone “It’s not our fault your TV was lost, you should direct your complaint at Amazon”. WTF? How can Amazon be blamed other than for the fact they use a courier company who’s incapable of moving some boxes around the country.